Philadelphia Corporation for Aging Training Catalog

Format: In-Person | Level: Foundational to Intermediate | Duration: Half-day

Course Description:

In today’s diverse and interconnected workplaces, sensitivity is more than a soft skill—it’s a strategic asset that strengthens trust, inclusion, and collaboration. Sensitivity Training – Developing Positive Relationships empowers participants to navigate differences with empathy, respect, and professionalism while building stronger interpersonal connections.

This course offers a safe, supportive space to explore topics such as unconscious bias, inclusive language, cultural awareness, and emotional intelligence. Participants will gain practical tools to build positive relationships, prevent misunderstandings, and contribute to a culture where everyone feels respected and valued.

Learning Objectives

By the end of this course, participants will be able to:

• Define sensitivity in the context of professional relationships and workplace culture.
• Recognize how tone, language, and behavior affect others’ experiences.
• Identify unconscious biases and their impact on communication and decision-making.
• Practice empathy and active listening to strengthen interpersonal understanding.
• Demonstrate respectful responses in situations involving differences or conflict.
• Use inclusive language that promotes dignity and belonging.
• Respond constructively to feedback about insensitive or harmful behavior.
• Commit to daily actions that build trust, respect, and positive workplace relationships. 

DATE & TIME:

Tuesday, September 23, 2025

9:00 AM – Noon  – Trainer: Fausta Britton

Wednesday, March 11, 2026

9:00 AM – Noon  – Trainer: Dianne Young