Format: In-Person | Level: Foundational to Intermediate | Duration: Half-day

Course Description:

In today’s diverse and interconnected workplaces, sensitivity is more than a soft skill—it’s a strategic asset that strengthens trust, inclusion, and collaboration. Sensitivity Training – Developing Positive Relationships empowers participants to navigate differences with empathy, respect, and professionalism while building stronger interpersonal connections.

This course offers a safe, supportive space to explore topics such as unconscious bias, inclusive language, cultural awareness, and emotional intelligence. Participants will gain practical tools to build positive relationships, prevent misunderstandings, and contribute to a culture where everyone feels respected and valued.

Learning Objectives

By the end of this course, participants will be able to:

• Define sensitivity in the context of professional relationships and workplace culture.
• Recognize how tone, language, and behavior affect others’ experiences.
• Identify unconscious biases and their impact on communication and decision-making.
• Practice empathy and active listening to strengthen interpersonal understanding.
• Demonstrate respectful responses in situations involving differences or conflict.
• Use inclusive language that promotes dignity and belonging.
• Respond constructively to feedback about insensitive or harmful behavior.
• Commit to daily actions that build trust, respect, and positive workplace relationships. 

DATE & TIME:

Tuesday, September 23, 2025

9:00 AM – Noon  – Trainer: Fausta Britton

Wednesday, March 11, 2026

9:00 AM – Noon  – Trainer: Dianne Young

Format: In-Person | Level: Foundational to Intermediate | Duration: Half-day

Course Description:

As workplaces continue to evolve, mastering the hybrid work environment is essential for maximizing productivity, collaboration, and employee well-being. This interactive training equips participants with the tools and techniques needed to thrive in a flexible setting where some team members work remotely while others are on-site. Participants will explore strategies for communication, accountability, time management, and maintaining a strong team culture across locations.

Whether you're a manager leading a hybrid team or an employee adapting to a split schedule, this session offers practical insights and real-world applications to help you stay engaged, connected, and efficient.

Learning Objectives

By the end of this course, participants will be able to:

• Establish clear expectations and communication norms for hybrid teams.                     
• Utilize digital tools effectively to support remote collaboration.                     
• Maintain team cohesion and culture regardless of physical location.                     
• Create equitable work experiences for both remote and in-office employees.                     
• Implement time management techniques suited for hybrid schedules.                     
• Navigate the challenges of virtual meetings and avoid common pitfalls.                     
• Foster accountability and trust in a blended work environment.                     
• Adapt workflows and productivity practices to suit a flexible setting.

DATE & TIMES

Tuesday, January 13, 2026

9:00 AM – Noon  – Trainer: Elise Woodworth

Wednesday, March 11, 2026

1:00 PM – 4:00 PM  – Trainer: Dianne Young

Format: In-Person | Level: Foundational | Duration: Half-day

Course Description:

This three-hour in-person course is presented by the CPR/AED Public Awareness & Training Network (C-P-A-T Network). Joseph Russell, Executive Director and AHA Instructor, or one of his staff, will present the sessions.

 Content will follow the American Heart Association Heartsaver AED Course.

After the CPR portion of this workshop, you will know:

• PA Good Samaritan Laws      
• Adult/Child/Infant CPR      
• Adult/Child/Infant AED (Automated External Defibrillator) 
• Adult/Child/Infant Choking

After the First Aid portion of the workshop, you will know:

• General First Aid Principles - universal precautions, scene safety
• Medical Emergencies – allergic reactions (epi pen), opioid overdose (Narcan), asthma, heart attack, stroke, seizures      
• Injury Emergencies – traumatic injuries such as bleeding, falls, burns, chemical, electrical, etc.

If you are confirmed for a session and cannot attend, please contact Tom Shea via cell phone (215-715-7020) so someone on the wait list can replace you.

DATES & TIME:

All Training sessions will be IN-PERSON, at PCA, from 1:00 – 4:00 PM

• July 17, 2025
• August 14, 2025
• September 18, 2025
• November 13, 2025
• January 16, 2026
• March 20, 2026
• May 22, 2026
• July 17, 2026
• September 18, 2026
• November 13 2026

This full-day training will offer participants the opportunity to examine both personal and societal conceptions of aging in an exciting and experiential way. Unexamined assumptions can lead to erroneous conclusions about older people in many ways: their abilities, interests, physical well‑being and mental health. Most of us are not fully aware of what we believe about aging yet what we believe shapes how we feel about, think of and relate to older people. It also influences how we understand and experience our own aging.

Drawing on her background in gerontology, creative drama and teaching, Dr. M. KathrynJedrziewski has designed an engaging workshop which facilitates exploration of assumptions about older people. Through "hands-on" learning, role-plays, complex case studies, group discussions, and problem solving, Dr. Jedrziewski will help participants gain new appreciation of the potentials and complexity of aging as well as of the vitality and diversity of older people.

 Thursday, April 2, 2026

9:00 am - 4:00 pm

Trainer: Dr. M. Kathryn Jedrziewski

Format: In-Person | Level: Foundational to Intermediate | Duration: Half-day

Course Description:

Artificial Intelligence (AI) is transforming industries and redefining the way we work, make decisions, and innovate. Introduction to Artificial Intelligence is designed for professionals with little to no background in AI who want to understand its core concepts, capabilities, and implications in the modern workplace. Through engaging discussion, real-world examples, and hands-on activities, participants will gain a clear understanding of how AI works, where it's used, and how to leverage it responsibly.

Whether you're looking to stay current in your field or explore AI’s potential in your organization, this course will equip you with the knowledge to confidently engage in AI-related conversations and initiatives.

By the end of this course, participants will be able to:

• Define the fundamental concepts and terminology of artificial intelligence.
• Explore common problems and how to avoid them.
• Learn the basics of building AI projects
• Understand different types of AI and machine learning
• Recognize the ethical considerations and biases associated with AI use.
• Evaluate how AI is reshaping roles, tasks, and industries.
• Apply simple AI tools to enhance productivity or decision-making.
• Discuss the future potential and limitations of AI with greater clarity and confidence.

DATES & TIME: 

Tuesday, November 18, 2025

9:00 AM – Noon  – Trainer: Kelli Vrla

Tuesday, April 7, 2026

9:00 PM – Noon  – Trainer: Kelli Vrla

Format: In-Person | Level: Foundational to Intermediate | Duration: Half-day

Course Description:

A respectful workplace is the foundation of a healthy, inclusive, and high-performing organization. Respect in the Workplace provides participants with the awareness, tools, and language needed to recognize the value of diverse perspectives and to contribute to a culture where everyone feels seen, heard, and respected.

This course addresses everyday behaviors, unconscious bias, and communication practices that shape team dynamics. Through discussion, self-reflection, and interactive activities, participants will explore how respect influences morale, trust, and collaboration—and how to ensure it is consistently demonstrated in all workplace interactions.

Learning Objectives

By the end of this course, participants will be able to:

• Define what respect looks like in a modern, diverse workplace.
• Recognize the impact of respectful and disrespectful behaviors on individuals and teams.
• Explore how unconscious bias and assumptions can affect interactions and decisions.
• Demonstrate inclusive communication strategies that build mutual respect.
• Address disrespectful behavior constructively and professionally.
• Model respectful behavior in leadership, collaboration, and customer service roles.
• Contribute to a team culture that values listening, empathy, and fairness.
• Commit to ongoing personal accountability in fostering workplace respect.

DATES & TIME:

Wednesday, November 19, 2025

1:00 PM – 4:00 PM  – Trainer: Kelli Vrla

Tuesday, April 7, 2026

1:00 PM – 4:00 PM  – Trainer: Kelli Vrla

Format: In-Person | Level: Foundational to Intermediate | Duration: Half-day

Course Description

An engaged workforce is a productive workforce—but motivation doesn’t happen by chance. Employee Engagement and Motivation explores what truly drives employee satisfaction, loyalty, and high performance. This course equips leaders and supervisors with practical strategies to create a workplace where people feel valued, connected, and inspired to do their best work.

Through research-backed insights, real-world examples, and interactive activities, participants will discover how to tap into intrinsic and extrinsic motivators, recognize individual and team needs, and build a culture of continuous engagement. Whether leading a small team or a large department, this course helps you turn motivation into measurable results.

Learning Objectives

By the end of this course, participants will be able to:

• Define key drivers of employee engagement and workplace motivation.
• Recognize the signs of disengagement and identify root causes.
• Apply motivational theories (e.g., Maslow, Herzberg, Self-Determination Theory) to practical leadership actions.
• Tailor engagement strategies to meet individual and team needs.
• Create recognition and reward systems that reinforce positive performance.
• Communicate with empathy, clarity, and purpose to foster trust and connection.
• Implement low-cost, high-impact actions that build day-to-day engagement. 
• Evaluate the effectiveness of engagement initiatives using feedback and performance indicators. 

DATES & TIME:

Wednesday, January 14, 2026

1:00 PM – 4:00 PM  – Trainer: Elise Woodworth

Wednesday, April 8, 2026

9:00 AM – Noon  – Trainer: Kelli Vrla

Format: In-Person | Level: Foundational to Intermediate | Duration: Half-day

Course Description:

Productivity isn't just about getting more done, it's about taking ownership of how you manage your time, energy, and responsibilities. Personal Productivity: Taking Ownership empowers individuals to become more intentional, focused, and proactive in their daily work. Through practical tools and mindset shifts, this course helps participants build habits that support consistent performance and goal achievement.

Participants will explore how to overcome distractions, manage procrastination, and align tasks with personal and organizational goals. This training is ideal for professionals looking to increase effectiveness, reduce stress, and take full responsibility for their success.

Learning Objectives

By the end of this course, participants will be able to:

• Define personal productivity and its impact on individual and team success.                     
• Analyze how habits, routines, and mindset affect daily effectiveness.                     
• Apply time management techniques to structure and prioritize tasks.                     
• Identify common productivity blockers such as procrastination or perfectionism.                     
• Create systems to track progress and follow through on commitments.                     
• Manage competing demands with increased clarity and confidence.                     
• Develop action plans that align personal values with professional goals.                     
• Strengthen personal accountability and commitment to continuous improvement.

DATES & TIME: 

Tuesday, November 18, 2025

1:00 PM – 4:00 PM  – Trainer: Kelli Vrla

Wednesday, April 8, 2026

1:00 PM – 4:00 PM  – Trainer: Kelli Vrla